Tools
Access, Acrobat, CITRIX, Documentum, Dreamweaver CS3, emacs, eRoom, Excel, Fireworks CS3,
First Page (HTML/XML editor), Framemaker 8, FTP, Interleaf, HTML, Paint Shop Pro, PhotoShop, Illustrator, PowerPoint, Robohelp/HTML, SAP CRM/ERP, TextBridge (character recognition), VISIO, WinZip, Word 97/2003/2007, XML-Notepad, CVS (version control).
Operating Systems
Windows 2000/NT/XP, UNIX, Mac OSX
Professional Training
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cGMP Training, Cubist Pharmaceuticals, Lexington, MA
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GMP Training, Glaxo Smith Kline, Marietta, PA
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ISO Training, GDP Training, eDocs Training, Biogen-Idec, Cambridge, MA
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SAP Training, Ness/Idenix, Cambridge, MA
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Productivity Management, Keane Inc., New London, CT
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GMP Training, Multiple Level Gowning and Clean Space Training, Abbott Biosystems,
Worcester, MA
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GMP Training, Schering-Plough, Union, NJ
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ISO 9001 Training, Viewlogic, Marlboro, MA
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Interleaf Training, Interleaf, Waltham, MA
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Framemaker Training, WorkGroup Technologies, Waltham, MA
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Sun UNIX Training, Sun Microsystems, Andover, MA
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Information Mapping Seminar, Information Mapping Inc., Waltham, MA
Professional Experience, Roles and Accomplishments
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MIT Lincoln Laboratory, Lexington, MA
August 2010 to present
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Contract position as technical writer/editor for engineering research and development institution. Writing and editing plans, procedures, specifications, RFPs.
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Using MS Office, Adobe Acrobat, CoCreate OneSpace Modeling.
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Cubist Pharmaceuticals, Lexington, MA
November 2009 to April 2010
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Contract position as technical writer/editor for pharmaceutical manufacturer. Writing and editing SOPs, SBPs, Protocols, IQ/OQ reports.
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Using MS Office.
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Quickly turning around multiple tasks.
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Glaxo Smith Kline, Marietta, PA
April 2009 to October 2009
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Contract position as technical writer/editor for pharmaceutical manufacturer. Wrote new and edited existing SOPs, including calibration of instruments used by metrology lab and clearance of raw materials to be used in production of vaccines.
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Used MS Office.
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Quickly turned around multiple tasks.
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Genzyme, Boston, MA
October 2008 to December 2008
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Contract position as technical writer/editor for pharmaceutical manufacturer updating batch records.
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Used MS Office.
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Quickly turned around multiple records to meet deadline while also ensuring quality control.
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Omgeo LLC, Boston, MA
May 2008 to August 2008
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Contract position as technical writer/editor for financial software vendor supporting multiple financial trading software projects.
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Wrote and edited user guides for brokers and investment managers for use with automated trading software applications.
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Wrote and edited publication plans.
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Wrote and edited product information bulletins.
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Used Adobe Acrobat 8, Framemaker 8, MS Office.
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Biogen-Idec, Cambridge, MA
August 2007 to March 2008
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Contract position as technical writer/editor for pharmaceutical manufacturer supporting multiple pharmaceutical projects.
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Wrote and edited requirements for electronic data capture of clinical research.
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Write test scripts for custom software application for use by clinical planning.
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Wrote and edited requirements for clinical data repository.
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Used MS Office, eRoom, eDocs (Documentum based).
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Fidelity Investments, Boston, MA
June 2007 to July 2007
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Contract position as technical writer/editor for investment services provider developing internal web site for financial trade monitoring.
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Wrote and edited content for users of WebFOCUS based application.
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Used MS Office, Dreamweaver, Fireworks, WebFOCUS, Documentum.
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Idenix Pharmaceuticals, Cambridge, MA
June 2006 to May 2007
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Contract position as technical writer/editor for pharmaceutical manufacturer working on documentation for complex software customization related to both internal company business and to sales of recently FDA approved medication for the treatment of Hepatitis B.
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Wrote and formatted business requirements, system design, functional requirements and other documents to support software implementation, customization, qualification and lifecycle projects for applications such as Documentum and SAP CRM/ERP.
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Used MS Office, eRoom, CITRIX, Documentum, SAP CRM/ERP.
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Vertex Pharmaceuticals, Cambridge, MA
May 2006
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Contract position as technical writer/editor for pharmaceutical manufacturer formalizing work instructions for IS group.
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Pfizer, Groton, CT
September 2005 to October 2005
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Contract position as technical writer/editor for pharmaceutical manufacturer.
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Wrote and formatted procedures, test scripts and other documents to support software
migration project.
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Wrote usage and test procedures for medical devices.
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Scheidt & Bachmann, Burlington, MA
August 2004 to August 2005
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Member of a team of technical writers for manufacturer of automated
ticketing and fare collection systems for municipal mass transit (MBTA).
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Wrote, rewrote, formatted and edited procedures and other documents related to
operation, field service and shop repair of various electro-mechanical
ticketing and fare collection systems to be installed in buses, subways
and commuter rail facilities.
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Perform research and consultation and examine prototype hardware to ensure
accuracy of documents.
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Document editing and production done using Framemaker 7.1 and Adobe Acrobat
6.0.
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Operated in an international setting, work regularly with Russian and German colleagues locally and through telephone and internet links with German colleagues in Germany.
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Abbott Biosystems, Worcester, MA
August 2004
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Contract position as technical writer/editor for pharmaceutical manufacturer.
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Wrote, rewrote, formatted and edited procedures (such as SOP, GMP, GXP)
and other documents related to manufacturing of pharmaceutical products.
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Consulted experts to ensure accuracy of documents. Organized review
and approval of documents.
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Schering-Plough, Union, NJ
January 2003 to November 2003
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Contract position as technical writer/editor for pharmaceutical manufacturer.
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Wrote, rewrote, formatted and edited procedures (such as SOP, GMP, GXP)
and other documents related to manufacturing, packaging, training,
and quality control of pharmaceutical products, including
installation, operation and performance qualification (IQ, OQ, PQ).
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Consulted experts to ensure accuracy of documents. Organized meetings
with supervisors, managers, directors and vice presidents to review
and approve documents to comply with FDA requirements including 21
CFR Part 11.
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Extensive exposure to the Documentum process (check-out, check-in,
update etc.)
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Bentley Publishers, Cambridge, MA
December 2001 to April 2002
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Contract position as technical/automotive writer/editor for
automotive book publisher.
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Edited car enthusiast/technical service book focusing on high-end
European makes. Used Framemaker, Photoshop and other tools. Wrote
service procedures, researched factory/manufacturer service
publications and consulted with technical experts.
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Cerulean Technology/Aether Systems, Marlborough, MA
March 1999 to July 2001
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Technical writer for software development team producing applications in JAVA for wireless "mobile government" product. Applications included API for custom data collection UI
(CASE), system administration tool with proprietary SQL, client/server application.
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Produced online help (WinHelp, JavaHelp, WebHelp, HTML/CHM Help),
PDF and print ready documents. Maintained internal web site.
Performed software alpha and beta testing (QA, UAT).
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Wrote User Guides, Administration Guides, Technical Notes, Release Notes,
Installation Guides, Tutorials, Training and Customization Guides.
Teradyne Inc., Boston, MA
January 1996 to June 1998
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Contract position as technical writer for automated test equipment manufacturer.
Wrote service manuals for board test stations, online help, programming and user guides for
VXI compliant DTI (Digital Test Instrument) for ATE applications.
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Worked with software developers, hardware engineers, product and
customer support personnel to write and illustrate comprehensive
service manuals using Interleaf 6 on a UNIX platform for a series of
sophisticated digital, analog and RF level board test stations.
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Developed context sensitive online help for the Soft Front Panels
GUI for a VXI compliant Digital Test Instrument using Windows NT
Robohelp. Developed integration guides for ATLAS and HPVEE
environments.
Viewlogic Systems Inc., Marlborough, MA
September 1989 to June 1995
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Member of technical writing team for CAE (Computer Aided Engineering) software vendor.
Wrote user guides, reference manuals and online help for CAE (Computer Aided Engineering)
software tools for both PC and UNIX platforms.
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Worked closely with software developers, marketing engineers,
product training engineers and customer support engineers.
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Used PCs and SPARCstations to run Viewlogic tools performing
schematic capture, wirelisting, simulation, waveform and timing
analysis, PCB design, component data management, software alpha
and beta testing (UAT).
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Attended seminars and training sessions on product specific and
industry general topics including Information Mapping, Sun UNIX
training, ASIC technology, Hypertext, Framemaker, Interleaf and
ISO 9001 training.
Data Precision, Div. of Analogic Corp., Danvers and Peabody, MA
April 1986 to June 1989
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Technical writer for instrumentation manufacturer. Wrote and
illustrated operation, programming and calibration/alignment manuals
for digital waveform analyzer and digital polynomial waveform
synthesizers.
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Performed comprehensive research and documentation of proprietary
operating systems, command and menu driven software, programming and
I/O operations, hardware/firmware option installation and calibration
procedures for signal generation and processing instruments.
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Worked with software and hardware design engineers, applications
engineers and production technicians in performing prototype software
quality control.
Raytheon Service Co., PATRIOT Publications, Bedford and Burlington, MA
August 1983 to April 1986
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Technical writer for defense contractor. Wrote maintenance and repair, subsystem disassembly, test and assembly manuals for operative and technical field personnel and factory technicians of microwave radar defense system.
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Worked closely with engineers, other writers, illustrators and
document control personnel in research for and generation of text,
flowcharts, functional block diagrams and simplified schematics.
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Obtained confidential level US government security clearance.
Education
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French Library Alliance Francaise of Boston, MA; beginning French.
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GTE Sylvania Technical School, Waltham, MA; Graduate, Computer
Electronics course; OP Amps, D/A and A/D conversion, 8080 CPUs,
diagnostic programming, TTL and CMOS circuitry.
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Heath/Zenith Educational Systems, home study; AC electronics,
semiconductors, electronic circuits.
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State University of New York, Purchase, NY; calculus, theater
acting. 12 credits earned.
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University of Hartford, West Hartford, CT; liberal arts and
sciences, from philosophy to astronomy. 55 credits earned.
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Katonah School of Music, Katonah, NY; Julius Hartt School of
Music, West Hartford, CT; guitar theory and technique.